Shipping policy

Shipping Policy

UK Shipping

We currently use Royal Mail for all UK deliveries. The following tracked services are available at checkout:

  • Royal Mail Tracked 48: 3–5 working days following dispatch
  • Royal Mail Tracked 24: 1–2 working days following dispatch

Royal Mail delivery times are estimates and delivery aims only. They are not guaranteed delivery times or a promise of when your order will arrive. Selecting Tracked 24 or Tracked 48 does not guarantee delivery within 24 or 48 hours. Delays can occur for reasons outside our control, including bank holidays, Royal Mail service disruptions, strikes and extreme weather.

Dispatch Times

Orders are typically dispatched within 1–3 working days, excluding weekends and UK bank holidays. During viral drops and high-demand launches, such as our NeeDoh releases, order volumes can spike well above normal and dispatch may take the full 3 working days. We pack every order in the order it was received, and we'll always get yours out as quickly as we can.

Once your order has been dispatched you'll receive a shipping confirmation email containing your tracking number. Tracking can take up to 24 hours to show its first scan, so please don't worry if there's no movement straight away.

Shipping Costs

Shipping costs are calculated based on the weight and size of your order and will be displayed at checkout before you complete your purchase.

Delivery Addresses

Please double-check your delivery address at checkout, including any building name or number. We can only dispatch to the address provided with your order, and we're unable to change it once an order has been packed. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery, which may incur a further postage charge.

Delayed or Missing Parcels

If your tracking hasn't updated or your parcel hasn't arrived, please check with your neighbours and your local delivery office first, as items are sometimes left with them. Royal Mail doesn't treat an item as lost until 10 working days after its due date, so we're unable to send a replacement or issue a refund before then. Once that point is reached, get in touch and we'll investigate and put it right.

International Shipping

International shipping is currently suspended due to the implications of tariffs and new legislation. We're unable to accept or process international orders at this time, and we'll update this policy when international shipping becomes available again.

Delivery Issues

If you experience any issues with your delivery, please contact us at support@plushparadise.co.uk as soon as possible so we can help.